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DS7400XiV4-EXP | Reference Guide | 6. Troubleshooting Guide EN | 101

Bosch Security Systems | 1/05| 4998154963B

Table 135: Keypad Troubleshooting (continued)

Symptom Probable Cause Possible Solutions

In history, the Read-back for the A, B,

and C keys shows:

A = Fire

B = Emergency

C = Panic

But, the Central Station transmissions

display B as Silent Panic and C as

Audible Panic.

Formats display information regarding

the B and C keys differently.

In Contact ID: A = Fire

B = Silent Panic

C = Audible Panic

In SIA: A = Fire

B = Emergency

C = Panic

Discrepancy exists in the definition of

these keys in the two formats.

Whatever the keys are programmed for

in the control panel, that is what is

sent.

Cannot perform a zone test (#81). a. Entering from a Master keypad.

b. Not using a PIN with test authority.

a. Zone test is not available from a

Master keypad.

b. Use a PIN with test authority.

Chime Mode (#7) does not work when

a zone is faulted.

a. Not activating for interior zones.

b. The keypad is not assigned to the

same area as the zone being

activated.

a. Chime mode only activates for

perimeter zones - Chime mode

must be programmed. Also, if the

perimeter zone has trouble

enabled (trouble on open), the

chime won't work if that zone is

opening.

b. Chime mode only activates the

sounder on keypads that are

assigned to the same area as the

zone.

Some functions do not work on a

Master keypad.

Some functions require you to enter

Single Partition Mode when using a

Master keypad.

The following commands require that

you are in Single Partition Mode when

entering from a Master keypad:

History read-back

• Chime mode

• Checking zone status

• Checking zone trouble status

(after #87 - Master keypad only

shows area name)

• Bypassing zones

6.2 Reporting Problems

Table 136: Reporting Troubleshooting

Symptom Probable Cause Possible Solutions

Does not send open or close reports. Not programmed correctly. Check addresses 3331, 3332, 3334,

and 3333.

Reports for areas 2-8 are being sent

with Area 1's reporting ID.

The account codes for 2 through 8 are

not programmed or are not

programmed correctly.

Check addresses 3429 through 3459.

Not getting AC power fail reports. a. AC power fail messages are sent

only with other reports, such as

low battery.

b. Check AC report offset (3338). If

00, AC report works like above, if

another number, AC report is

delayed.

a. Try forcing another report to send

when AC is not present.

b. Wait until the delay times out or

set to a lower number if desired.

1 2 ... 96 97 98 99 100 101 102 103 104 105 106 ... 143 144

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