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I-Remote Appendix B: Configuring a Remote Session 11-1

DOK-IWORKS-IREMOTE*V01-AW01-EN-P

11 Appendix B: Configuring a Remote Session

General Information

The remote session between the service PC and the control unit can be

freely configured with regard to important parameters such as

• security (user administration, access rights)

• transport protocol

• available functions on access

• WEB interface, etc.

The configuration can be edited using the "NetSupport Configurator"

application and is stored in the "CLIENT32.INI" file in the NetSupport

Manager directory of the control unit.

The "CLIENT32.INI" file configures the NetSupport Manager software on

the client PC. The NetSupport Manager software on the service PC does

not need to be specially configured. When establishing a remote session,

the configuration applies to both participants in the session, i.e. for the

service PC and for the client PC.

• Start the "NetSupport Configurator' application.

• Select the "Advanced" button in the start screen to call up the

advanced client configuration.

• Enter your password in the Security dialog box (the default setting here

is "Teleservice").

• In the configurator, double-click at the profile name 'Master Profile'.

• Carry out the configuration using the tabs provided and then confirm

by pressing the "OK" button.

• Store the configuration under File-Save; after the promptrestart the

client.

• Exit the "NetSupport Configurator".

• The configuration is now available on the PC in the "CLIENT32.INI" file

in the NetSupport Manager program directory.

• If the configuration has been made on the service PC copy this file into

the NetSupport Manager program directory of the client PC.

• Then restart NetSupport Manager on the client PC.

The new configuration is then valid on the client PC.

Note: Please use the documentation and online help delivered with

NetSupport Manager, to adjust the configuration.

Step-by-step configuration

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